Email to friend about summary of my job and life so far

Here...its not that at all...at first i was kind of sad it wasn’t the traineeship i was expecting, but now, i am so grateful for this different experience. I rarely see the trainees, I don’t live with them, SBS provides my own separate accommodation...instead, I have become friends with sooo many cool Turkish people who i work with. Because this is a call center, it is all young, new graduates working here....people who you can get a long with and are friendly and want to get to know you. And because of the weird hours working in the call center...everyone becomes friends because it can actually be hard to socialize with people outside the center as often, because we work more in late afternoon thru night...opposite when normal people/trainees work.
>But the job isn’t that great, that is the bad side. But i try to see it as, it is keeping me abroad, which is what i really want to do...and i am still 'enhancing my skills' for my resumes' sake, so its all OK. For the first 5 months of the traineeship, I was a basic informational agent (you have to be at first to learn the system and policies, ect)...so i wasn’t doing anything TOO technical. And, the hours are horrible on that shift; you basically work through the night. The earliest shift is 3:30 pm til 1 am, and the latest is 11pm-8:30 am. I mean, I didn’t really like it, but at the same time, it was different, i got to sleep late, i got to do stuff during the day...but you aren’t working like a normal person. And you get 2 days off a week, but it isn’t necessarily sat/sun, it may be tues/wed or thurs/sat or anything, and it changes every week. Finally, in May, me and the 4 other aiesec trainees were finally put into one month technical training. (you are working normal day shift too,
> so that WAS GREAT) Now I have the knowledge to fix and guide customer's to solve any sort of software problem on the computer (like my cd player wont work, the computer battery wont power, i cannot connect wirelessly anymore, how do i activate the blue tooth device, what kind of USB port do i have, blah blah) When there is a hardware problem, like something is actually broken, or a piece of it is malfunctioning, I create an order in our system to have it sent to our repair center. (I don’t know how much computer experience you already have, i had none, i studying marketing, but it's not a big deal)
>Anyways, this job is much better, and more satisfying. It can be stressful though because you can be on the phone with someone up to an hour (or how ever long it takes) in order to guide them to try lots of thing on their computer to get it working properly. And also, there are many more calls, so it is much busier and there isn’t as much downtime. It can get frustrating when the person is like totally computer illiterate and it takes you 5 minutes to direct them into control panel cause they don’t know how to use the mouse or something....overall though, I like it, cause I am actually solving the customer's problems and making them happy :-)
>OK! I told you so much! I hope it gives you a better idea of the traineeship! Istanbul though, is one of my favorite cities, it is so amazing here, and i LOVE living here ( i am even thinking about continuing living here after my TN ends)-it is a gorgeous city with so much to do and see.